We do everything we can to accommodate your schedule by giving you full control of ours. For your convenience, all cancellations must be made from your online account or app. Citizen Pilates offers two types of class cancellations:
EARLY CANCEL occurs when a class is cancelled or rescheduled outside of 8 hours of class start time. There are no charges for an early cancel and no limit to the number of times you may cancel or reschedule sessions. You have full control!
LATE CANCEL/NO SHOW occurs when a class is cancelled or rescheduled within 8 hours of class start time. There are no refunds of your session for a late cancel/no show. For those clients on an Unlimited Package, please refer to your contract for associated late cancel/no show charges.